Find orders, receipts, and actions needed

Filter order history, download records, and follow recovery steps for individual items.

  1. 1

    Open Order History

    Choose User menu → Order History. Use Search for an order, domain, or email. Choose Status, Category, and a From/To period, then click Apply. Reset clears the filters.

    Filter controls and report exports appear above the order list.

    Filter controls and report exports appear above the order list.

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    Open Order History in DNX Manage
  2. 2

    Read the order details

    Click an order number or its View action. Check the status, item-level results, and Order history timeline. Use Refresh to check again. Payment received and order completed are different stages.

  3. 3

    Download a receipt or report

    On a single order, click Download PDF. From the list, Export CSV or Export PDF downloads a report for the selected filters. Check the scope before exporting.

  4. 4

    Resolve contact details

    When an item offers Review contact details, select its Registration contact and check the details. Use Edit contacts to correct a saved record, return and Refresh contacts, then use Try registration again when eligible.

    The recovery panel asks you to choose and review a contact before retrying.

    The recovery panel asks you to choose and review a contact before retrying.

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    Resolve contact details in DNX Manage
  5. 5

    Handle several affected items

    Use the actionable-order checkboxes and Bulk Edit Contacts to choose a contact for eligible items, individually or with Use one contact for all items. Review the selected items before retrying. Other required actions remain in each order’s details.

  6. 6

    Follow the specific next action

    Use the recovery action shown for the item, such as verification, correcting details, or retrying a failed operation. Eligible paid retries use the existing order; review any separate payment request carefully. For a pending result, check status before placing a duplicate order.

What happens next

Check the final status of every order item. A partially completed order can contain both successful and unresolved domains.

Need a little more help?

The order needs support

Use Contact support from the order when offered, or dnx.com/contact. Include the order reference and the item needing help, without sharing payment credentials.

Where are Mystery Box decisions?

Where a Mystery Box order offers a decision action, follow that link to its DNX decision page and review the options there.

Need help with your account?

Contact DNX